Tuesday, 3 November 2009

Post office strike

Digg this

So, the Post Office are on strike? Well then, if you want more money, don't screw up my post.

I received a letter which I was expecting this morning, containing (or, as we will subsequently discover, not containing) a 3G Vodaphone dongle.

Rather than arriving in the normal way, emblazoned with a stamp, crisp, shiny and reminiscent of Christmases past, this package, for all its brilliant yellow envelope, was encased in a slightly shabby plastic bag, bearing the legend ‘ Our Sincere Apologies’.

The dongle was in a card envelope, standard 100g one. That in turn was in a Royal Mail plastic bag, upon which were the words:

Our Sincere Apologies

Dear Customer,
I am sorry that the enclosed item, addressed to you, has been damaged whilst in our care. Although we do all we can to prevent such damage, it does occasionally occur.

If you think any of the items are missing or damaged, you can obtain the form ‘Lost, damaged or delayed inland mail’ by phoning your local Customer Service Centre on 08457740740 (all calls charged at local rates) or from Post Office® branches and we will arrange for investigations to be made.

For more information please refer to Royal Mail’s Code of Practice booklet, your guide to our service standards.

Please accept our apologies for any inconvenience caused.

Yours sincerely

Customer Service Manager

Telephone: 0845 740 740

Except the envelope hasn’t been damaged. It has been opened- neatly. And the Dongle has gone.

So you cannot have a pay rise until you learn how to send letters without stealing from them.